Privacy policy

Privacy Policy

At LuxeLight, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how information is collected, used, shared, and protected when you visit our website, purchase our products, or contact our customer support team.

1. Information We Collect

When you interact with our online store, we may collect the following information:

  • Full name.
  • Email address.
  • Billing and shipping addresses.
  • Telephone number, if provided during checkout.
  • Order details and purchase history.
  • Payment transaction information.
  • Device and browser information.
  • IP address and website usage information.
  • Communications with our customer support team.

Payment information is processed through our supported payment service providers. We do not require customers to send sensitive payment card information through email.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Providing shipping and tracking information.
  • Managing payments and refunds.
  • Responding to customer enquiries.
  • Providing customer support.
  • Preventing fraud and protecting our store.
  • Improving our website and shopping experience.
  • Sending marketing communications where permitted.
  • Complying with legal and regulatory obligations.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis, we process personal information based on one or more of the following:

  • Performance of a contract, including order fulfilment.
  • Compliance with legal obligations.
  • Legitimate business interests, where permitted.
  • Your consent, where required.

You may withdraw consent for consent-based processing, subject to applicable legal requirements.

4. Shopify and Service Providers

Our store operates using Shopify's e-commerce platform.

We may share necessary information with trusted service providers involved in operating our business, including:

  • Website hosting and e-commerce services.
  • Payment processors.
  • Shipping and fulfilment providers.
  • Customer service systems.
  • Fraud prevention and security services.
  • Analytics and advertising providers, where enabled.

These providers receive information as necessary to perform their services and are subject to applicable privacy and data protection requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.
  • Remember preferences.
  • Support secure checkout.
  • Understand website performance.
  • Measure advertising effectiveness.
  • Personalise content and advertising where permitted.

Where required by applicable law, we request consent before using non-essential cookies.

You can manage cookies through your browser settings and any privacy preference tools provided on our website.

6. Advertising and Analytics

We may use analytics and advertising services, including Google and Meta services where configured, to understand website activity and measure marketing performance.

These technologies may process device identifiers, browsing activity, and interaction data in accordance with applicable law and privacy settings.

Where required, advertising-related tracking is subject to appropriate consent or opt-out controls.

7. Email Marketing

If you subscribe to marketing communications, we may send information about products, promotions, and store updates.

You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting our support team.

Transactional communications relating to existing orders may still be sent when necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations.

Retention periods may differ depending on the type of information and applicable legal requirements.

9. Data Security

We use reasonable organisational and technical safeguards designed to protect personal information against unauthorised access, loss, alteration, or misuse.

However, no internet-based system can be guaranteed to be completely secure.

10. International Data Transfers

Some service providers may process information in countries different from your country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of eligible personal information.
  • Object to certain processing activities.
  • Restrict certain uses of your information.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain advertising-related data uses where applicable.

To exercise an applicable right, please contact us using the email address below.

We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Our products and services are not specifically directed at children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

13. Changes to This Policy

We may update this Privacy Policy when our practices, technologies, or legal obligations change.

Updated versions will be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact:

LuxeLight Privacy Support
Email: contact@luxelight.store