Refund policy

Return and Refund Policy

At LuxeLight, customer satisfaction is important to us. We want you to shop with confidence, which is why we offer a 60-day money-back guarantee on eligible purchases.

1. 60-Day Money-Back Guarantee

If you are not satisfied with your LuxeLight product, you may request a return within 60 days of receiving your order.

This guarantee allows you to evaluate your product and determine whether it meets your needs.

To request a return, contact us at contact@luxelight.store within 60 days of delivery.

2. How to Request a Return

To begin the return process, please email our customer support team with the following information:

• Your full name.
• Your order number.
• The product you wish to return.
• A brief description of your request.

Our team will review your request and provide return instructions, including the appropriate return address.

Please contact us before sending your product back, as returns must be directed to the correct processing location.

3. Return Conditions

Products returned under our 60-day satisfaction guarantee may have been reasonably tested to evaluate their performance.

Returned items should include the original product and any accessories supplied with the purchase.

Products that have been deliberately damaged, modified, or subjected to misuse may not qualify for a discretionary satisfaction-guarantee refund, except where applicable consumer protection laws provide otherwise.

Your statutory consumer rights remain unaffected.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email contact@luxelight.store with your order number and a description of the problem. Photographs may help us assess the issue.

Depending on the circumstances and applicable law, we will arrange an appropriate solution, which may include a replacement, repair, or refund.

Where a return is necessary because we supplied a defective, damaged, or incorrect product, LuxeLight will cover the reasonable return shipping costs.

5. Return Shipping Costs

For voluntary returns under our 60-day satisfaction guarantee, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

For defective, damaged, or incorrectly supplied products, LuxeLight will cover reasonable return shipping costs when a return is required.

We do not charge restocking fees.

Please follow the return instructions provided by our support team to ensure your package reaches the correct destination.

6. Refund Processing

Once your return has been received and assessed, we will notify you of the refund outcome.

Approved refunds will be issued to the original payment method, normally within 10 business days of receipt and assessment of the returned goods, or sooner where required by applicable law.

Your bank or payment provider may require additional time to display the refunded amount.

Where required by law, eligible original standard delivery charges will also be refunded.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@luxelight.store.

We will attempt to accommodate cancellation requests before an order is dispatched.

If your order has already been dispatched, you may request a return in accordance with this policy.

8. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

Customers in jurisdictions with statutory cancellation, refund, or defective-goods protections retain those rights in addition to our 60-day satisfaction guarantee.

9. Contact Us

If you have questions about returns, refunds, or order cancellations, please contact:

LuxeLight Customer Support
Email: contact@luxelight.store