Shipping policy

Shipping Policy

At LuxeLight, we aim to provide a reliable and transparent shipping experience for every customer.

This Shipping Policy explains our order processing procedures, delivery estimates, shipping charges, and how to request assistance with your delivery.

1. Order Processing

We aim to process confirmed orders within 1 business day.

Orders placed during weekends, public holidays, or outside normal processing periods may begin processing on the next business day.

Processing times may occasionally be extended during periods of unusually high demand or where additional order verification is required.

2. Shipping Rates

Free Standard Shipping: Orders with an eligible merchandise subtotal of £19.90 or more qualify for free standard shipping to supported destinations.

For orders below £19.90, applicable shipping charges will be calculated and displayed at checkout before payment.

The free shipping threshold is calculated after applicable product discounts and excludes shipping charges and optional protection services.

Available shipping methods and final delivery charges are confirmed at checkout.

3. Estimated Delivery Times

For eligible standard delivery destinations, our estimated delivery time is typically 3–5 business days after dispatch.

Delivery estimates may vary depending on the customer's location, shipping carrier, customs procedures, local delivery conditions, and order volume.

Business days exclude weekends and applicable public holidays.

Delivery estimates are not guaranteed arrival dates. Where a different delivery estimate applies to your destination, the relevant information will be provided during checkout or in the order information.

4. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation using the contact details provided during checkout.

When the order is dispatched, available tracking information will be provided by email or through the order tracking facility.

Tracking information may take additional time to become active after the shipment has been handed to the carrier.

5. International Shipping

Shipping availability depends on the destination and the delivery services supported by our store.

Available shipping destinations and applicable charges are displayed during checkout.

For international deliveries, customs inspections or import procedures may affect delivery times.

Where import duties or taxes are not collected during checkout, additional charges may be payable according to the destination country's regulations.

6. Shipping Delays

Although we aim to deliver orders within the stated estimates, delays may occasionally occur due to:

  • Carrier network disruptions.
  • Severe weather conditions.
  • Customs processing.
  • Public holidays.
  • High seasonal shipping volumes.
  • Incorrect or incomplete delivery information.
  • Unexpected logistical circumstances.

If your shipment appears delayed beyond its estimated delivery window, please contact contact@luxelight.store for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

We will attempt to correct the information before dispatch, but address changes cannot always be guaranteed once an order has entered the shipping process.

8. Lost or Missing Packages

If tracking indicates that your parcel has been delivered but you have not received it, please contact our support team.

We may ask you to check with household members, neighbours, or the relevant delivery carrier while we investigate the shipment.

If a parcel is confirmed lost during transit, we will work with the delivery provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

9. Damaged Deliveries

If a product arrives damaged or defective, contact us with your order number and a description of the issue.

Photographs of the packaging and product may help us investigate the problem.

We will review the circumstances and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Returns and Refunds

LuxeLight offers a 60-day money-back guarantee on eligible purchases.

To learn more about return eligibility, procedures, return shipping costs, and refunds, please visit our Return and Refund Policy.

11. Customer Support

For questions regarding shipping, tracking, order status, or delivery concerns, please contact:

LuxeLight Customer Support
Email: contact@luxelight.store