Terms of service

Terms of Service

Welcome to LuxeLight. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your mandatory rights under applicable consumer protection laws.

1. General Information

LuxeLight is an online retailer offering lighting products, including rechargeable LED headlamps and related accessories.

For customer support, please contact contact@luxelight.store.

2. Use of Our Website

You agree to use our website lawfully and provide accurate information when placing orders.

You must not use our website for fraudulent activity, unauthorised transactions, or activities that interfere with the operation or security of our services.

3. Product Information

We aim to provide accurate descriptions, product images, specifications, and pricing information.

Product appearance may vary slightly depending on screen settings and manufacturing variations.

We may update product descriptions and availability to reflect changes in our catalogue.

If a purchased product is not as described, your statutory consumer rights remain unaffected.

4. Prices and Payments

Product prices are displayed on our website in the currency applicable to your shopping experience.

Shipping charges, applicable taxes, discounts, and any optional paid services will be displayed during checkout, where applicable.

Payments are processed through the secure payment methods available at checkout.

We do not require customers to provide payment card details by email.

5. Orders and Acceptance

After placing an order, you will receive an order confirmation through the contact information provided during checkout.

Orders are subject to payment authorisation, product availability, and applicable fraud prevention checks.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund for any amount already paid for the unavailable products.

6. Shipping and Delivery

Orders are processed and shipped according to our published Shipping Policy.

Delivery estimates are provided for customer convenience and may vary depending on the destination, carrier, customs procedures, and other circumstances.

Please ensure your shipping information is accurate before completing your purchase.

For complete information, please refer to our Shipping Policy.

7. Returns and Refunds

LuxeLight offers a 60-day money-back guarantee on eligible purchases.

Return requests, cancellation procedures, refund eligibility, and applicable return shipping costs are explained in our Return and Refund Policy.

Nothing in these Terms limits your mandatory consumer rights.

8. Promotional Offers

Discounts, promotional bundles, free shipping offers, and limited-time promotions are subject to the conditions displayed with the applicable offer.

Promotional eligibility and the final payable amount are shown before purchase confirmation.

Where permitted, certain offers may not be combined with other promotional discounts.

9. Optional Services

Additional services, such as optional shipping protection, may be offered during the shopping process.

Any applicable charge must be displayed before order confirmation.

Customers may review their cart and remove optional services before completing their purchase.

10. Intellectual Property

Website content, including branding, written content, graphics, and original designs, is protected by applicable intellectual property laws.

You may not reproduce or commercially distribute protected website content without appropriate authorisation.

11. Product Use and Safety

Customers should use products according to the supplied instructions and applicable safety guidelines.

Rechargeable lighting products should be charged, stored, and maintained according to the manufacturer's instructions.

Do not use products in ways that contradict their stated safety specifications.

12. Website Availability

We aim to maintain accurate and accessible website services.

Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

13. Third-Party Services

Our website may use third-party services for payments, fulfilment, analytics, and other operational functions.

Where applicable, these services may be subject to their own terms and privacy notices.

14. Applicable Law

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Nothing in these Terms removes legal rights or remedies that customers are entitled to under the laws applicable to their purchases.

15. Changes to These Terms

We may update these Terms of Service to reflect operational, legal, or service-related changes.

The updated version will be published on this page. Changes will not retrospectively remove rights already acquired under a completed purchase.

16. Contact Information

For questions regarding these Terms of Service, orders, or our products, contact:

LuxeLight Customer Support
Email: contact@luxelight.store